Policy

Thank you for supporting Sakto. Please review our shop policy before placing an order.

Order Processing

Orders are typically processed within 1–2 business days.

Most orders are processed same day or next day when possible. During product drops, events, holidays, or high-volume periods, processing may take slightly longer.

Once your order ships, tracking information will be sent to the email used at checkout when available.

Shipping

We ship to the address provided at checkout. Please make sure your name, shipping address, apartment/unit number, and email are correct before placing your order.

Sakto is not responsible for orders shipped to an incorrect address entered at checkout.

If a package is returned to sender due to an incorrect address, refused delivery, customs issue, or unclaimed package, the customer may be responsible for additional shipping costs to have the order resent.

Domestic Orders

Domestic shipping times vary depending on the shipping method selected at checkout.

Once an order has been handed to the carrier, Sakto is not responsible for carrier delays, lost packages, or delivery issues outside of our control.

International Orders

International customers are responsible for any customs fees, duties, taxes, brokerage fees, or import charges required by their country.

Sakto is not responsible for delays caused by customs or international carriers.

Returns and Exchanges

All sales are final.

We do not accept returns, exchanges, or cancellations unless the item arrives damaged, defective, or incorrect.

If there is an issue with your order, please contact us within 7 days of delivery with your order number, name, and clear photos of the item and packaging.

If the issue is approved, we may offer a replacement, exchange, store credit, or refund depending on the situation and product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please include:

• Order number
• Full name
• Email used at checkout
• Photos of the item
• Photos of the packaging

We will review the issue and respond with next steps.

Preorders and Made-to-Order Items

Preorder, custom, and made-to-order items are final sale.

Estimated timelines are provided when possible, but delays can happen due to production, supplier, or shipping issues.

Payments

We accept the payment methods shown at checkout.

Payments are processed securely through our payment providers. Sakto does not store your full payment card information.

We reserve the right to cancel or refund any order due to inventory issues, suspected fraud, pricing errors, or other shop-related concerns.

Privacy

When you place an order or contact us, we may collect information such as your name, email address, shipping address, order details, and messages.

This information is used to process orders, provide customer support, ship products, prevent fraud, and improve the shop experience.

Our shop may use third-party services such as Big Cartel, Stripe, PayPal, shipping carriers, email tools, analytics tools, and social platforms to help operate the store.

We do not sell customer personal information.

Contact

For questions about an order, please contact us through our Contact page.

Please include your order number so we can help you faster.